Lost Access to Your Solar System? Here’s How to Identify Your Equipment and Reclaim Control

Lost Access to Your Solar System? Here’s How to Identify Your Equipment and Reclaim Control

If you’ve moved into a house with solar panels or your installer is no longer in business, you may feel completely disconnected from your own system. No app. No performance data. No warranty details. No clue if it’s even working.

Don’t worry—we’ve built this guide to help you take back control. With a few simple steps, you can identify your system’s equipment, get access to the right app, and ensure your panels are actually saving you money.

Step 1: Identify Your Solar Equipment

The first step is finding out what kind of system you have. Look for:

• Inverter brand – usually mounted near the electrical panel, garage, or outside wall
• Combiner box or rapid shutdown switch – check for labels or manufacturer info
• Stickers or system ID tags – often include the installer, system size, or serial numbers
• On the panels themselves – some homes have panel brands marked visibly on the roof

Common inverter brands:

• Enphase (microinverters)
• SolarEdge (string inverter + DC optimizers)
• Tesla (inverter + Powerwall)
• SMA Sunny Boy
• Fronius, ABB, or Huawei

Step 2: Find the Correct Monitoring App

Most systems are tied to a mobile or web app that tracks your solar energy production. Here’s where to go based on your inverter brand:

Step 3: What If Your Installer Went Out of Business?

You’re not alone. Many solar companies have shut down, leaving homeowners with no support. The good news? You still own your system and can reclaim control.

Here’s what to do:

• Create an account on the manufacturer’s site (Enphase, SolarEdge, etc.)
• Contact their support team to transfer ownership of the system
• Hire a licensed contractor (like us) to inspect and verify everything is functioning correctly

We offer a full system recovery visit — including inspection, documentation, app setup, and recommendations for upgrades or repairs.

Step 4: Missing Documents? No Problem

If you can’t find the engineering plans or invoices, we can help recreate them. We can also check with your city’s permitting office to request copies of:

• The original engineering plan
• The permit and installer name
• Electrical and structural layout

Step 5: When to Call a Professional

• You don’t have access to the app or data
• You don’t know what type of system you have
• Your electric bill seems too high
• You’re planning to replace the roof or sell the house

We’ll handle it all for you — safely, efficiently, and warranty-safe.

Get Back in Control of Your Solar System

Your solar system is a valuable asset. Whether it came with the house or your installer disappeared, we help you take full ownership of it again.

Click here to request a Solar System Recovery Estimate

We’ll inspect your system, help set up your monitoring, and make sure your solar investment is working the way it should.